Ordering Information
Policies & Ordering Information
Please review the following information before placing your order. These policies help us provide accurate processing, billing and delivery for every customer.
Orders & Processing
- Orders are processed within 2–4 business days.
- Orders received on Friday begin processing on the next business day.
- Once dispatch and invoicing have started, order changes cannot be made.
- Orders with overdue account balances will remain on hold until the account is current.
Payment
- No payment is processed when the order is placed.
- Once your order is invoiced, you will receive a secure payment link to pay by credit card.
- Orders shipped outside Puerto Rico must be paid in full before shipment.
Delivery & Shipping
- Deliveries are made using our company vehicles or Island Wide Express.
- Orders outside Puerto Rico are shipped through USPS or freight carriers.
- Estimated delivery time is 3–7 business days after invoicing.
- Deliveries are made to first-floor locations or buildings with freight elevators.
Important Information
- Minimum order for delivery: $250.00 before taxes.
- Deliveries outside Humacao start at $8.00.
- Freight charges may vary depending on weight, dimensions and packaging.
- Special Order and Backorder items may require 3–6 weeks.
Returns
- Returns must be requested within 10 days of the invoice date.
- Please email a copy of your invoice along with the reason for the return.
- All requests are reviewed before approval.
- Printers, ink, toner and electronic equipment are not eligible for returns or exchanges.
